I ordered the trophies because I loved the design. However, when it arrived, the top and bottom part of trophy was glued wrongly and as a result, it was a very panicky situation for any event manager - we had to scramble to find local sources to make amends as we were unsure if the trophies could arrive on time.
Throughout the whole episode, I had asked for photos, for mock up, but was given very much lackluster reply - only to find out that the salesperson had just delivered her baby. I understand how difficult it is to be a new mother, but I think the company as a whole could have done better as it was also a panic attack for me when I found out that the trophies were scripted incorrectly despite being very tight on schedule.
The seller tried to rectify the situation by rushing to make a new one, but which organizer can wait until the very last minute? Indeed, we only received the amended trophies after our ceremony and it was really very disappointing.